Privacy Policy

Effective Date: 13/02/2025

1. Introduction
The Civil Aviation Authority of Fiji (CAAF) is committed to protecting your privacy. This Privacy Policy outlines how CAAF gathers, use, disclose, and safeguard your personal information when using the CAAF website and online payment services.

2. Information collection i.e. Personal Information
CAAF may collect the following types of personal information when you provide your:
• Name and contact details such as email address, phone number or residential address, etc;
• Payment details such as credit/debit card information and billing address;
• Transaction history; and
• IP address, browser type, and other technical details collected through cookies and analytics tools.

3. How Your Personal Information is used?

CAAF may use your personal information for the following purposes:
• To process and manage online payments securely;
• To respond to your inquiries or customer service requests;
• To send notifications of new document additions on the website;
• To improve our website, services, and user experience;
• To comply with legal and regulatory requirements; or
• To prevent fraudulent transactions and enhance security.

4. Payment Processing

CAAF uses third-party payment processors to handle online transactions securely. CAAF does not store or have access to your full payment details.

5. Data Security
CAAF implements appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any physical, technical, or managerial safeguards.

6. Sharing of Information
CAAF will not sell, rent, or trade your personal information. However, CAAF may share your information with:
• Third-party payment processors for transaction processing;
• Law enforcement or regulatory authorities as required by law; or
• Service providers assisting in website operation and security.

7. Cookies and Tracking Technologies
CAAF uses cookies and similar tracking technologies to improve user experience and analyse website performance. You can manage cookie preferences through your browser settings.

8. Your Rights
You may have the right to:
• Request access to your personal information;
• Request correction or deletion of inaccurate or unnecessary data;
• Opt-out of Notification communications;
• Withdraw consent where applicable; or
• Unsubscribe to email notifications.

9. Changes to This Policy
CAAF may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Data Retention
CAAF retains personal information for as long as necessary to fulfill the purposes for which it was collected and in compliance with applicable laws and regulations. The retention period may vary depending on the nature of the information and legal requirements, but generally, personal data will be retained for 2 years unless a longer or shorter retention period is required or permitted by law.

11. Direct Marketing
We currently do not share personal data with third parties for their direct marketing purposes and neither will CAAF use your information for marketing without your express written permission.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how CAAF handles your personal information, please contact us at:

Civil Aviation Authority of Fiji
Email: info@caaf.org.fj
Phone: +679 222 4222 | +679 892 3155
Address: Ottawa Rd, Fiji Airports Estate, Namaka, Fiji