Refund Policy

Effective Date: 20/02/2025

1. Overview
The Civil Aviation Authority of Fiji (CAAF) (“we,” “our,” or “us”) is committed to ensuring a fair and transparent refund process for payments made through our website, caaf.org.fj. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Eligibility for Refunds
Refunds may be considered under the following conditions:
• Duplicate payment due to a technical error
• Incorrect payment amount charged
• Payment made for a service that is unavailable or cancelled by CAAF
• Other circumstances deemed valid at CAAF’ s discretion

3. Non-Refundable Transactions
The following transactions are generally not eligible for a refund:
• Payments for services already rendered
• Non-refundable processing or administrative fees
• Payments made in error due to user negligence (e.g., incorrect details provided)
• Any refund request submitted beyond 14 working days from the date of payment

4. Refund Request Process
To request a refund, the user must:
• Submit a written refund request to accounts@caaf.org.fj with the following details:
o Full name and contact information
o Transaction details (date, amount, receipt number)
o Reason for refund request
• CAAF will review the request within 14 business days and notify the user of the decision.

5. Refund Method
• Approved refunds will be processed using the original payment method.
• Refunds may take 14 business days to reflect in the user’s account, depending on the payment processor.
• CAAF is not responsible for any delays caused by banks or third-party payment processors.

6. Changes to This Policy
CAAF reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us
For any questions regarding this Refund Policy, please contact us at:

Civil Aviation Authority of Fiji

Email: accounts@caaf.org.fj

Phone: 8923155 / 9992127 Address: Ottawa Road, Namaka, Fiji